Privacy Policy

Who we are

Impactoutput is operated by The Driftwood Crew Pty Ltd T/As Big Hairy AI Lab (ABN available on request), a company registered in Australia. In this policy, "we", "us", and "our" refer to The Driftwood Crew Pty Ltd T/As Big Hairy AI Lab.

We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also comply with applicable United States privacy laws including the California Consumer Privacy Act (CCPA) for California residents.

What information we collect

When you use the Impactoutput platform or sign up to our mailing list, we may collect the following personal information:

• Name — to personalise our communications with you
• Email address — to send you access to our tools and relevant updates
• Company name — to understand your organisational context
• Industry and business size — to tailor our diagnostic outputs to your situation
• Geographic location — to determine which reporting frameworks are relevant to you

We collect this information only when you voluntarily provide it by submitting a form on our website.

How we use your information

We use the personal information you provide to:

• Deliver the Impactoutput sustainability reporting diagnostic and related tools
• Send you relevant updates, educational content, and information about new features
• Improve the platform and understand how businesses are using it
• Communicate with you about your account or enquiries

Third-party service providers

We use the following third-party service provider to operate Impactoutput:

• Kit (formerly ConvertKit) — our email marketing platform. When you submit your details via our signup form, your name and email address are stored in Kit and used to send you communications from Impactoutput. Kit is operated by ConvertKit LLC, based in the United States. You can review Kit's privacy policy at kit.com/privacy.

By submitting your information, you consent to it being transferred to and processed by Kit in accordance with their privacy policy.

Email communications

When you sign up to Impactoutput, you are consenting to receive occasional emails about the platform, sustainability reporting, and related updates from Big Hairy AI Lab.

You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We honour all unsubscribe requests promptly.

Data storage and security

Your personal information is stored securely within Kit's platform. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

As our email provider is based in the United States, your personal information may be stored on servers located outside Australia. We take reasonable steps to ensure any overseas handling of your data complies with the Australian Privacy Principles.

Your rights

Under the Australian Privacy Act and applicable state privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to deletion, and the right to opt out of sale of personal information. We do not sell personal information.

Cookies and tracking

Our landing page itself does not set cookies. However, third-party scripts embedded on the page (such as Kit's form embed) may set cookies on your device for functionality purposes. If we add analytics or tracking tools in future, we will update this policy and implement appropriate consent mechanisms.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will update the "last updated" date at the top of this page when changes are made. We encourage you to review this page periodically.